Customer Care

Sizing

Sizes are listed on our website according to the information provided by our suppliers. Simply click on the 'Select a Size' menu to view all available sizes.


We understand that picking a size can be difficult sometimes, which is why we offer the following information to help you make a decision.


Still unsure about a product's size?

If you are still unsure about a product’s size, please contact our customer care team so that we can assist you further. If detailed measurements are not already available online, we can email you the necessary information.

Check Out

You can add and remove products from your shopping bag before you checkout. 


On the checkout page you can enter an address. All orders are charged in CDN. 


You can then select a shipping method, as well as enter your payment information. When you are ready to place your order, click confirm.


Personal information provided on Premium is transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. For more information, please consult the Security & Terms section.


Promotional Codes

Premium does offer coupon code promotions to our followers.


If you would like to stay updated on our seasonal sales, please follow our Instagram page (PremiumBoutique)

Payment

We currently accept payment by Visa, MasterCard and PayPal.


Amex and Discover cards are supported through the Paypal guest or member checkout.

International Duties and Taxes

Orders shipped outside of Canada may be subject to duties or VAT. Please consult your local customs agency for more information. If applicable, you will be required to pay such fees upon receiving your order.


Please note that some shipments may experience delays due to the customs clearance process, which are outside of our control. 

Order Confirmation

 You will receive an order confirmation email a few minutes after you place your order. Please check your junk or spam folders if it does not appear in your inbox.

Price Protection

Excluding coupons and temporary price reductions, we offer a one time price adjustment on products purchased up to 7 days before it is discounted. For products to qualify for a price adjustment, the same style and size must be available for purchase at the time of your price adjustment request.

Privacy Policy

All personal contact information transmitted to us will not be shared, sold or solicited.

Security

Premium uses a Secure Socket Layering (SSL) encryption to keep your personal information safe. This protects your information by encrypting your data during transmission to our server. For more information, please consult the Security & Terms section.